Politique de remboursement

Store: Zavealora
Address: Via Terranova 2, 95044 Mineo (Catania), Italy
Email: contact@zavealora.com
Phone: +39 3172953770
Business Owner: Caterina Turrisi

At Zavealora, we want every customer to feel confident when purchasing from our store. We carefully select our products and aim to provide a fair, clear, and dependable return and refund process. If an order does not meet your expectations, our customer support team is available to assist you.

1. 60-Day Money-Back Guarantee

Zavealora provides a 60-day satisfaction guarantee for eligible purchases. You may request a return within 60 days from the date your order is delivered, provided that the item meets the return conditions outlined in this policy.

This voluntary commercial guarantee is offered in addition to any mandatory consumer protections available under Italian and European Union law.

2. Return Eligibility Requirements

To be eligible for a return under our 60-day satisfaction guarantee, the following requirements should generally be satisfied:

  • The product must be unused, unworn, unwashed, unaltered, and in its original condition.
  • Original tags, labels, packaging, accessories, and inserts must be included whenever applicable.
  • You must provide valid proof of purchase, such as an order number, receipt, or order confirmation.
  • The return request must be submitted within the applicable return period.

Items that fail to meet these conditions may be refused or may qualify for a reduced refund where permitted by law.

These conditions do not affect your legal rights regarding products that are damaged, defective, incorrectly delivered, or otherwise not in conformity with the purchase agreement.

3. How to Request a Return

To begin a return under our 60-day guarantee, please contact Zavealora customer support at contact@zavealora.com.

Your message should include:

  • Your full name.
  • Your order number.
  • The product or products you wish to return.
  • A brief explanation of your return request.
  • Clear photographs or videos if the product is damaged, defective, faulty, or incorrect.

After reviewing your request, our support team will provide the relevant return instructions and the appropriate return address.

Please do not send products directly to the Zavealora business address unless you have received written instructions from our customer support team.

4. European Union Right of Withdrawal

If you are an individual consumer located within the European Union, you generally have the legal right to withdraw from an online purchase within 14 days without stating a reason, subject to any applicable statutory exceptions.

The withdrawal period normally begins on the day you, or a person appointed by you other than the delivery carrier, receives the goods.

You may submit your withdrawal request electronically using the customer account or order details page where available, or by contacting us at contact@zavealora.com.

5. Returning Items After Withdrawal

After notifying Zavealora of your decision to withdraw, you must return the applicable items in accordance with the instructions provided by our customer support team and within the timeframe required by applicable law.

Please package the returned product securely and, where possible, use a tracked shipping method. The customer remains responsible for the returned parcel until it is successfully delivered to the designated return location.

6. Return Shipping Charges

Unless the return is caused by a mistake or fault attributable to Zavealora, the customer is generally responsible for the cost of returning the product.

Zavealora may cover reasonable return shipping expenses when:

  • The wrong product was delivered.
  • The product arrived damaged during transportation.
  • The product contains a confirmed manufacturing fault.
  • The delivered item does not match the order or applicable legal requirements.

7. Refund Processing

Once your returned item has been received and inspected, Zavealora will notify you by email regarding the approval or rejection of your refund request.

For eligible returns submitted under our 60-day satisfaction guarantee, approved refunds are generally issued to the original payment method within 5–10 business days after the returned product has been received and inspected.

After Zavealora issues a refund, your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.

8. Exchanges

Zavealora does not currently provide direct exchanges.

To obtain another size, colour, style, or product, please return the original eligible product for a refund and place a separate new order through our website.

9. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, faulty, incomplete, or different from the product you purchased, please contact us within 7 days after delivery whenever reasonably possible.

Please provide:

  • Your order number.
  • A clear description of the problem.
  • Clear photographs or videos showing the defect, damage, fault, or incorrect item.

After reviewing the information provided, Zavealora may offer an appropriate solution such as a repair, replacement, store credit, partial refund, or full refund, depending on the nature of the issue, product availability, and applicable law.

10. Non-Returnable Items and Legal Exceptions

Some products may not be eligible for return when an exclusion is legally permitted. These products may include:

  • Personalised, customised, or made-to-order items.
  • Products clearly identified as final sale or non-returnable, where legally allowed.
  • Sealed products that cannot be returned for health-protection or hygiene reasons after the seal has been removed.
  • Products that have been worn, washed, altered, damaged, or handled beyond what is reasonably necessary for inspection.

11. Cancelling an Order

If your order has not yet entered processing or been dispatched, you may request cancellation by contacting contact@zavealora.com.

Orders that have already been processed, fulfilled, or dispatched normally cannot be cancelled. However, they may still qualify for a statutory withdrawal or return under this policy.

12. Customer Support

For questions regarding returns, refunds, withdrawals, cancellations, damaged products, incorrect orders, or other order-related concerns, please contact us using the information below.

Zavealora
Business Owner: Caterina Turrisi
Address: Via Terranova 2, 95044 Mineo (Catania), Italy
Email: contact@zavealora.com
Phone: +39 3172953770

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (CET)
Saturday & Sunday: Closed

Business days mean Monday through Friday, excluding public holidays observed in Italy.